Inbox

Read and send Gmail or Outlook email, and add emails to a customer’s record (their page in Mesy). Reply to customers on WhatsApp, Messenger and Instagram, with replies Mesy suggests.

• Connect Gmail or Outlook and read your mailConnect your Gmail or Outlook account, then read, find and sort your email in the Inbox.
• Write and send emailWrite a new email, reply to or forward one, and add a template, an AI draft or a signature.
• Add an email to the CRMLink an email to a customer's record, add a new sender as a contact, answer Mesy's suggested links, and make a follow-up task from an email.
• Use the AI panel in your InboxOpen the Mesy AI panel above your mail or chats, see what's waiting for you, and approve or skip what Mesy prepared.
• Read and reply to WhatsApp messagesRead customer WhatsApp chats in your Inbox, reply within 24 hours, and link each chat to the right customer in Mesy.
• Read and reply to Messenger and Instagram messages (add-on)Connect your Facebook Page, then read and answer Messenger and Instagram messages from the Inbox.
• Get reply suggestions in customer chatsLet Mesy suggest replies in WhatsApp, Messenger and Instagram chats. See why it did or didn't, and let a WhatsApp line assigned to you answer some questions by itself.
• Let a bot answer WhatsApp enquiriesTurn on the enquiry bot for a WhatsApp line, and take a conversation over when a person needs to reply.