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MesyGuide

Check who is free and set working hours

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Mesy compares your calendar with your working hours to show when you’re free. Everyone can check their own free time. Admins can also compare the whole team and set each person’s hours.

Set your working hours

Section titled “Set your working hours”

Mesy only looks for free time inside your working hours. Until you set them, your free time shows as unknown.

To set your hours:

  1. Open Calendar in the sidebar.
  2. Click My availability. Admins click Staff availability. A window with that name opens.
  3. If you’re an admin, pick your own name in Member.
  4. Click Edit working hours.
  5. Click Add hours. A new row appears for Monday, 09:00 to 17:00.
  6. Pick the day.
  7. Set the start and end times.
  8. Repeat for each day you work.
  9. Click Save hours. The editor closes and Mesy uses your new hours.

To delete a row, click Remove next to it. A day with no row counts as a day off.

To leave out a lunch break, add two rows for the same day, such as 09:00 to 12:00 and 13:00 to 18:00. Rows on the same day can’t overlap. Each row must end after it starts.

Change the workspace timezone

Section titled “Change the workspace timezone”

Your workspace is your business’s own private area in Mesy. All times in the window use the workspace’s timezone, shown in a line such as “All times in Asia/Singapore.”

The timezone starts as Asia/Singapore. Only admins can change it. The new timezone applies to everyone’s working hours.

To change it:

  1. In Staff availability, click Workspace timezone.
  2. Type the timezone name, such as Asia/Kuala_Lumpur.
  3. Click Save timezone. All times in the window now use the new timezone.

Find a free slot for yourself

Section titled “Find a free slot for yourself”

To find a time for yourself:

  1. In Calendar, click My availability.
  2. Pick a Date within the next 30 days.
  3. In Compare, pick This day, 5 days or 7 days. The last day must also fall within the next 30 days.
  4. In Duration, pick how long you need, from 15 to 240 minutes.
  5. To check one start time, enter it in At time (optional). If the date is today, pick a time that hasn’t passed yet.
  6. Read the results. Busy blocks shows your booked time. Available slots lists every start time that fits, 15 minutes apart. Times that have already passed aren’t shown.

Most free for this request shows your free working time and your first free slot. The window refreshes every minute. Click Refresh to check again straight away.

Mesy checks only your main Google or Outlook calendar, the one you connected to Mesy. It ignores your other calendars, and events you’ve declined or marked as free. Checking free time doesn’t book or hold anything.

Compare your team’s free time

Section titled “Compare your team’s free time”

Only admins see this.

Staff availability for four people. Marcus has no calendar connected, so his time shows as unknown.

To compare your team:

  1. In Calendar, click Staff availability.
  2. Leave Member on All members.
  3. Pick the Date, Compare period and Duration you need.
  4. Read the Team overview. Each person has one bar for the day, with blocks marked Free or Busy.
  5. Check Most free for this request. It ranks people by free working time, with each person’s first slot.

The Team overview shows only the date you picked, even when you compare 5 or 7 days. The ranking covers the whole Compare period.

Only people with a free slot that fits your Duration are ranked. People whose time is unknown are left out.

To see one person’s time, click their name. Member changes to that person, and you see their Busy blocks and Available slots. Pick All members to go back to the team.

To see or change someone’s hours, pick their name in Member and click Edit working hours. The rest is the same as setting your own hours.

If your workspace has more than 30 people, the window shows 30 at a time. Use Next members and Previous members to move between them. The ranking only compares the people currently shown.

Assign a record to whoever is free

Section titled “Assign a record to whoever is free”

A record is one entry in Mesy, such as one customer or one deal. Admins see a Suggest owner button on a record. It opens Staff availability.

Each person in Most free for this request has their own button, such as Assign to Priya Nair. See Let Mesy suggest an owner for the steps.

Ask Mesy AI who is free

Section titled “Ask Mesy AI who is free”

Mesy AI (the Chat item in the sidebar) is the AI you chat with in Mesy. Ask it something like “Who has an hour free on Thursday?” It checks free time the same way as the availability window. Admins get answers for the whole team. Everyone else gets only their own free time.

Mesy AI can also set up a meeting in a free slot. First it shows a confirm card, a box that lets you check the meeting before anything happens. When you confirm, Mesy checks the time again. If the slot is now busy or unknown, Mesy doesn’t create the meeting.

The meeting goes on your own calendar. People whose time Mesy AI checked are invited only if you add them as attendees. See Chat with Mesy AI for how to use it.

If something doesn’t work

Section titled “If something doesn’t work”

When Mesy can’t be sure of someone’s time, it shows “Availability unknown” or “Unknown” with one of these reasons:

  • “Set working hours to check availability.” See Set your working hours.
  • “No calendar connected. Connect a calendar in Settings.” See Connect a calendar and manage events.
  • “A calendar needs attention. Reconnect it before checking availability.” Click Reconnect in the error bar at the top of the Calendar page, or on the calendar’s card in Settings under Integrations.
  • “Calendar sync is missing or more than 30 minutes old. Sync the calendar and refresh.” Click Sync on the Calendar page, then click Refresh.
  • “This date is outside the verified calendar range. A full calendar sync is needed.” Click Sync on the Calendar page, then click Refresh.
  • “An event has an unrecognized timezone. Its availability cannot be confirmed.” This comes from an all-day event in Google Calendar. Check that event’s timezone in Google Calendar, then click Sync.
  • “Working hours cross a missing daylight-saving time. Adjust the hours for this day.” Change that day’s hours in Edit working hours so they don’t start or end in the skipped hour.

If the reason is about a teammate’s calendar, that person needs to reconnect or sync it. An admin can set a teammate’s working hours.

If you’ve connected both a Google and an Outlook calendar, both need to be working.

When nothing fits, Mesy shows “No slots fit the working hours and selected duration.” Try a shorter Duration or another date. If you entered a time in At time (optional), clear it.

When no one fits, Most free for this request shows “No member with verified availability fits this request.” Try a shorter Duration or another date, or fix the reasons above.