Mesy

Mesy Terms of Service

Provider: Majulah SG Pte Ltd (UEN 202129171K), 6 Ubi Road 1, #06-10, Wintech Centre, Singapore 408726 (“Majulah SG”, “we”, “us”). Service: Mesy, at https://app.mesy.ai. Effective: 17 August 2026

By creating a workspace or using Mesy, you accept these Terms on behalf of the organisation you represent (the “Customer”, “you”). If you cannot bind that organisation, do not accept.

1. Business use only

Mesy is licensed to businesses and organisations for use in their trade, not to individuals as consumers. Do not create a workspace for personal or household purposes; we may close accounts used that way (section 12).

2. The Service

Mesy is a cloud-hosted CRM: records, pipelines, tasks, notes, files, workflows, and AI assistance, with connections to third-party services you authorise (Google, Microsoft, Telegram, Meta/WhatsApp). We grant you a non-exclusive, non-transferable right for your Authorised Users (defined in section 3) to use it for your internal business during your subscription.

We develop Mesy continuously and may add, change, or remove features. We will not materially degrade the core functionality of a paid plan mid-term; if a change materially reduces what you subscribed to, we give 30 days’ notice and you may terminate the affected subscription.

Integrations run on the providers’ own terms and APIs. If a provider withdraws or restricts an API, the matching Mesy feature may shrink or disappear; that is outside our control. Features labelled beta are provided as-is and may be withdrawn at any time.

3. Accounts

Your Authorised Users are your employees and contractors, up to your seat count. You are responsible for their actions. Keep credentials confidential and use one account per person; we offer multi-factor authentication and recommend it. Notify us promptly at support@mesy.ai if you suspect unauthorised access.

Workspace administrators can read, delete, and export workspace content, manage permissions, and change AI settings. Choose them accordingly. Workspace deletion is performed by us on your instruction, not self-service.

4. Acceptable use

Do not, and do not let anyone under your account:

  • break the law with the Service, including the PDPA, the Spam Control Act, the Computer Misuse Act, and sanctions law;
  • upload personal data you have no lawful basis to process, or NRIC/FIN numbers outside PDPC’s guidance (Mesy does not detect or mask them; section 6);
  • send spam or unlawful, defamatory, or harassing content;
  • upload malware, probe or load-test the Service, access other tenants’ data, or circumvent limits;
  • reverse engineer the Service, resell it, or use it or its AI outputs to build or train a competing product;
  • extract data by automation at a scale that degrades the Service for others.

We may suspend access immediately when conduct threatens security, other customers, or lawful operation, and will tell you promptly.

5. Fees

Plans, seats, allowances, and prices are as on your order form or our pricing page. Fees exclude GST and other taxes, which you pay where chargeable.

Each workspace has an AI usage allowance; as usage approaches it, background AI features pause before interactive ones.

Except as these Terms state, fees are non-refundable. We may suspend for non-payment after 14 days’ written notice; suspension does not delete your data.

6. Your data

You own Customer Data: everything you or your users put into or sync into your workspace. You grant us a licence to host and process it solely to provide, secure, and support the Service. We do not train our own models on it and we do not sell it.

Personal data. Where Customer Data contains personal data, you are the organisation responsible for it under the PDPA and we act as your data intermediary, on your instructions. Our Data Processing Agreement (DPA), provided to every customer and available from support@mesy.ai, is incorporated into these Terms and governs that processing: security measures, sub-processors, cross-border transfers, breach notification, and offboarding. On personal-data handling, the DPA prevails over these Terms. You are responsible for your own lawful basis, notices, consents, and for answering individuals’ access and correction requests; we assist as the DPA describes.

Sensitive data. Mesy’s fields, notes, files, and synced messages are free-form. Mesy does not detect, mask, or specially handle NRIC/FIN numbers, financial account data, or health data. What you put in is your decision and your responsibility.

Aggregated data. We may use aggregated, de-identified operational data (feature usage counts, performance metrics) to run and improve the Service, including the reliability and accuracy of its AI features. It never identifies you or any individual.

Backups exist for our disaster recovery, not as your archive. Export your data periodically with the tools we provide.

7. AI features

Mesy AI drafts, extracts, summarises, and organises by sending relevant Customer Data (which can include full email bodies, calendar and chat content, record fields, images, and voice recordings) to third-party AI providers acting as our sub-processors. Which provider receives what is stated in the Privacy Policy (section 6) and the sub-processor list published at https://mesy.ai/subprocessors, including the features that use a fixed provider regardless of your workspace’s selected model. We notify sub-processor changes as the DPA provides.

Outputs may be wrong. AI output is generated statistically and can be inaccurate, incomplete, or fabricated. It is not professional advice. Apply human review before relying on it or sending it anywhere.

Confirmation is the line of responsibility. Mesy stages AI-proposed changes and outbound communications for confirmation according to your workspace’s permission tiers; nothing AI-initiated leaves for the outside world without a human send. Configuring tiers and workflows is your responsibility, and a confirmed or automated action is yours, including mail sent from your connected mailbox and events on your connected calendar.

Do not use Mesy AI as the sole basis for a decision with legal or similarly significant effect on an individual.

8. Availability and support

We do not offer an uptime commitment, service credits, or an SLA. Mesy runs from a single deployment region without automatic failover, so a serious infrastructure failure can cause an outage until we restore service manually. What we do commit to: commercially reasonable efforts to keep the Service available, monitoring, prompt response during business hours, advance notice of planned maintenance where practicable, and the backup and restore measures in the DPA. Support: support@mesy.ai, on a commercially reasonable efforts basis. A formal SLA requires a separate written agreement.

Integration availability depends on Google, Microsoft, Telegram, Meta, and the AI providers, and is outside our control.

9. Intellectual property

We own the Service, its software, design, documentation, and the Mesy marks. You own Customer Data and your marks. Neither grant extends beyond the licences in sections 2 and 6. Feedback you give us we may use freely; do not include Customer Data in it. We will not name you as a customer reference without your prior written consent.

10. Warranties and liability

Each party warrants it can enter these Terms. We warrant we will provide the Service with reasonable skill and care and per the DPA’s security measures. OTHERWISE, TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICE IS PROVIDED “AS IS” AND WE DISCLAIM ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING UNINTERRUPTED OR ERROR-FREE OPERATION AND ANY WARRANTY THAT AI OUTPUTS ARE ACCURATE OR FIT FOR YOUR PURPOSE.

Neither party is liable for loss of profits, revenue, goodwill, or indirect or consequential loss. Our liability for lost or corrupted Customer Data is limited to reasonable efforts to restore from our most recent backup. Each party’s total liability under these Terms is capped at the fees you paid in the 12 months before the event. Nothing excludes liability for death or personal injury caused by negligence, for fraud, or for anything that cannot lawfully be excluded.

You indemnify us against claims arising from Customer Data that infringes rights or breaks the law, your breach of section 4, or an individual’s claim that you lacked a lawful basis for data you had us process.

11. Confidentiality

Each party keeps the other’s non-public information confidential, uses it only under these Terms, protects it with reasonable care, and shares it only with people who need it and are bound the same way. Public, independently developed, or lawfully received information is excepted; legally compelled disclosure is permitted with notice where lawful. Customer Data is your confidential information and is additionally protected by the DPA.

12. Term and termination

Subscriptions renew automatically for successive terms of the same length unless either party gives notice of non-renewal at least 14 days before term end. Either party may terminate for material breach unremedied 30 days after notice, or on the other’s insolvency.

On termination: you may export Customer Data for 30 days. The self-service export today is a per-object-type CSV capped at 10,000 rows per type; files, synced mail and calendar content, chat messages, notes, tasks, and change history are provided as an operator-assisted extract on request (DPA clause 12.2). After the window, we delete or return Customer Data as the DPA’s offboarding clause provides; backups age out on their ordinary cycle. We may retain what law requires, and aggregated data under section 6. If you terminated for our breach, we refund prepaid fees for the unused term; if we terminated for yours, unpaid fees for the term fall due.

Sections 6 (ownership, aggregated data), 9, 10, 11, this deletion clause, and 13–14 survive termination, with the DPA clauses expressed to survive.

13. Governing law

These Terms and any dispute arising from them are governed by the laws of Singapore, under the exclusive jurisdiction of the Singapore courts. Before suing, each party escalates the dispute to a senior representative and attempts resolution in good faith.

14. General

Changes. We may update these Terms. Material changes get 30 days’ notice to workspace administrators and take effect at your next renewal; continued use is acceptance. Precedence. Signed order form → DPA (on personal data) → these Terms → referenced policies. Assignment. Neither party assigns without consent, except to an affiliate or successor in a merger or asset sale, on notice. Notices. To us: support@mesy.ai. Data protection: dpo@mesy.ai. To you: your workspace administrators’ email addresses. Force majeure. Neither party is liable for failure (except payment) caused by events beyond reasonable control, including cloud-provider and third-party API failures. Miscellany. No waiver by delay; unenforceable terms are severed and the rest stands; these Terms, the DPA, the Privacy Policy, and any order form are the entire agreement; no third-party rights under the Contracts (Rights of Third Parties) Act 2001; the parties are independent contractors.

15. Contact

Majulah SG Pte Ltd (UEN 202129171K) · 6 Ubi Road 1, #06-10, Wintech Centre, Singapore 408726 Legal notices: support@mesy.ai · Data protection: dpo@mesy.ai